General Questions

What is MiNO?

MiNO Wireless is the first company to provide Enterprise firms with complete visibility and control over their mobile international calling services. MiNO Wireless delivers businesses full visibility, control, and management over their international mobile calling. It provides dramatic savings over standard international calling rates by seamlessly joining the mobile phone network with IP telephony infrastructure. MiNO can save businesses an average of 30% to 70% on their international mobile calls.

How does MiNO work?
Here’s how it works.  The MiNO client application which is used to initiate call set-up requests, integrates fully with a device’s phonebook for an easy calling experience. When you make an international call the MiNO client application sends a call set-up request, a small data packet sent via a GPRS connection, to the MiNO switch. The switch authenticates, sets up and connects the call to the international contact through the best international provider for the call via a combination of global telephony and networks. This entire process is transparent to the user and typically takes only a few seconds.

Do I need to install anything on my mobile phone to use MiNO?
No, your company IT group will “push” the MiNO client application to your smartphone or PDA. Contact your IT Administrator for support and questions about that. You may also use the web-based “MiNO Web Call” tool to set-up calls from your PC, and then receive the call on any phone.  MiNO Web Call is a Web application that allows you to initiate international call set up requests directly from your computer.  With MiNO Web Call, you enter both the phone number to dial and the number to receive the call back from the MiNO server.  This second number can be any phone – a mobile device or a land-based line. This feature enables lower-cost global roaming for international business travelers by letting them use their smartphone or computer to set-up calls abroad to a local number, bypassing costly roaming tariffs.

Does it work in all countries?
MiNO supports US to International calling as well as international roaming. Please refer to the “Using MiNO Overseas” user guide, and to the Corporate Service Plans page for additional information.

How does MiNO charge for its services?
MiNO charges calls on a per MiNO Minute basis, which come out of a company’s pooled international minutes. A MiNO Minute is a single harmonized minute of international mobile calling that has may be used for calls to both mobile and fixed numbers.

How does MiNO control mobile phone calling use?
The MiNO mobile client, which is typically push deployed via a company’s IT group to supported smartphones and PDAs, allows the company to control the international mobile calling useage via the back-end MiNO Manager administration tool. MiNO Manager, in addition to standard billing and account management functions, can enable a company to enforce mobile calling policies suited to its unique needs. This could include permission-based calling.

What devices does MiNO support?
You can use MiNO with any RIM BlackBerry series of products.

Questions for Usage

How do I make a call using MiNO

There are two basic ways to use MiNO on your mobile phone. You can place calls from your address book, or direct dial and use MiNO to set-up the call.

1. To dial from your address book, simply select the contact you wish to dial and then use your menu button or rocker key to choose the “Call with MiNO” menu option. The system will then connect you at a significant cost reduction over standard international dial calls.

2. To dial direct, simply dial the international number you wish to reach an dthen hit the menu button or rocker key and choose the “Call with MiNO” menu option to place the call.  The system will then connect you at a significant cost reduction over standard international dial calls.

You can also call with MiNO using your computer’s web browser. If you cannot log-in, please contact your IT Administrator for access.

Is my conversation secured when I use MiNO?
Yes. Since MiNO offers phone-to-phone services, the conversation is as secure as any other call you make from the same phone.

Why do I get: “Sorry, your phone number is invalid. Please enter a valid phone number” after entering my number as instructed?
Please dial phone numbers in this format: Country Code + Area Code + Local Number with no spaces or “+” symbols. There is no need to start the number with a “0”. For example, in the U.S. phone number 14087451708, “1” is the country code, “408” is the area code, and “7451708” is the phone number. If your “call from” or “call to” number is a mobile phone outside the USA, replace the area code with the mobile service provider’s 3-digit prefix. In China these would be 138, 139, 133, etc. If you continue to encounter problems with your “call from” and “call to” numbers, contact your IT administrator for additional support.

Why doesn't MiNO accept my "call from" or "call to" number?
Please dial phone numbers in this format: Country Code + Area Code + Local Number with no spaces or “+” symbols. There is no need to start the number with a “0”. For example, in the U.S. phone number 14087451708, “1” is the country code, “408” is the area code, and “7451708” is the phone number. If your “call from” or “call to” number is a mobile phone outside the USA, replace the area code with the mobile service provider’s 3-digit prefix. If you continue to encounter problems with your “call from” and “call to” numbers, contact your IT Administrator for additional support.

IT Administrator Support

How do I get higher level support as an IT Administrator?
Most issues concerning the MiNO Client, BES and Manager system may be answered by FAQs and troubleshooting tips that are included in your software kit. However, if you need additional support please contact your MiNO Account Administrator directly, or submit your question to us at support@minowireless.com to have your issue resolved.